Florist Bloomsbury E-Commerce Terms & Conditions

Introduction

Welcome to Florist Bloomsbury. These Terms & Conditions (the "Terms") apply to your use of our online flower delivery services available through our e-commerce platform. By placing an order through our website, you confirm your acceptance of these Terms. These Terms are designed for customers based in Bloomsbury and the surrounding areas who wish to order fresh flowers and related products for delivery or collection. Please read them carefully before making a purchase.

Definitions

For the purposes of these Terms:

• "Florist Bloomsbury", "we", "us", or "our" refers to the business providing flower delivery and associated services in Bloomsbury and nearby locations.
• "Customer", "you", or "your" means the individual or organisation placing an order on our website for the delivery or collection of flowers and related goods.
• "Website" means our online e-commerce platform where orders are placed and payments are processed.

Order Process

Orders for flower delivery in Bloomsbury and the surrounding areas are processed as follows:

1. Selection: Browse our online catalogue to select your desired floral arrangements or products. Product availability, images, and descriptions are provided for reference; however, flowers are subject to seasonal availability and may be substituted with similar blooms of equal or greater value if necessary.
2. Personal Details: Enter all required information, including the recipient’s name, delivery address within Bloomsbury or surrounding areas, contact details, message card (optional), and your own contact details.
3. Order Confirmation: Before finalising your purchase, please review your order summary. Confirm all delivery details, product selections, and special instructions. Amendments can be made prior to payment.
4. Processing: Once your order and payment are received, you will receive an automatic confirmation email providing details of your order and confirming acceptance. This does not guarantee delivery at your selected timeslot, though we will do our best to accommodate.
5. Delivery: Standard and timed delivery options are available for Bloomsbury and adjacent postcodes. Please refer to our delivery information provided during checkout. Delivery is considered complete when the order is left at the address provided or with an authorised recipient.

Product Availability & Substitution Policy

While every effort is made to supply exactly what is shown or described on our website, flowers and foliage are natural products and are subject to availability. We reserve the right to make fair and appropriate substitutions without notice, always ensuring similar style, quality, and equal or greater value. In the rare event that significant substitutions are necessary, we will endeavour to notify you ahead of delivery.

Prices & Payments

All prices listed on our website are in pounds Sterling (GBP) and are inclusive of applicable VAT unless otherwise stated. Delivery charges, if any, are stated during the checkout process.

• Methods of Payment: We accept payment by debit card, credit card, and other payment methods as indicated at checkout. Payment must be made in full prior to order fulfilment and delivery.
• Secure Transactions: We use reputable third-party payment providers to ensure secure transaction processing. Florist Bloomsbury does not retain or store your payment card details on our own systems.
• Pricing Errors: Despite our best efforts, some products may be incorrectly priced. Should this occur, we will contact you as soon as possible to inform you of the error and give you the option to reconfirm your order at the correct price or to cancel. If we are unable to contact you, we may cancel the order and issue a full refund.

Cancellation Policy

We recognise that circumstances may change and are happy to accommodate your needs wherever possible:

• If you wish to cancel your order, please do so as soon as possible. Cancellations made up to 24 hours before the scheduled delivery date will usually receive a full refund.
• Cancellations requested within 24 hours of the scheduled delivery date may not be possible if the flowers have already been prepared or dispatched. We will try our best to assist, but in such cases, a partial or no refund may apply.
• For cancellations and amendment requests, please use the contact mechanism provided on our website, quoting your order reference number.

Returns, Refunds & Complaints

We take pride in the quality and freshness of our flowers. If you are not fully satisfied with your order for any reason, please contact us within 24 hours of delivery. We may require photos of the product in question to assess your complaint and offer a resolution, which may include a replacement or a refund at our discretion.

• Returns of perishable flowers are generally not possible, but we will arrange for pickup or replacement where appropriate.
• Refunds are processed within 5-7 working days to the original payment method.

Delivery

Florist Bloomsbury offers delivery throughout Bloomsbury and neighbouring areas. Our delivery services are subject to the following conditions:

• Delivery times are provided as estimates and cannot be guaranteed. Events beyond our control (such as traffic delays, adverse weather, or issues accessing your premises) may impact delivery times.
• If the recipient is unavailable at the agreed address, flowers may be left in a secure place or with a neighbour, following instructions provided where possible. We will endeavour to notify you of successful delivery and any problems encountered.
• Please ensure that delivery details are accurate and complete. We cannot accept responsibility for failed or delayed deliveries due to incorrect or incomplete information provided by you.

Use of Personal Information

We are committed to protecting your privacy and handling your personal data in accordance with data protection laws. For further information on how your data is used, please see our Privacy Policy.

Liability

Our liability to you is limited as follows:

• We are responsible only for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence.
• We shall not be held liable for any loss of profits, loss of business, or indirect/consequential loss arising out of or in connection with the supply of goods or their late/non-delivery.
• We take care to package and deliver flowers in excellent condition but are not liable for damage, deterioration, or non-performance arising from events outside our reasonable control (including, but not limited to, extreme weather, delays by third-party couriers, or force majeure).

Customer Obligations

• You must ensure that all order and delivery details provided are accurate and up-to-date. We cannot be responsible for any failure to deliver due to incorrect information.
• You agree not to use the website for any unlawful activities and to comply with all applicable laws and regulations.

Intellectual Property

All content present on our website, including images, product descriptions, logos, and branding, are protected by copyright and intellectual property rights owned by Florist Bloomsbury. You may not copy, reproduce, modify, or otherwise use this content without prior written permission.

Variation of Terms

We reserve the right to amend these Terms at any time. Changes will be posted on our website and will become effective upon publication. It is your responsibility to review the Terms periodically. Continued use of the website constitutes your acceptance of any revised Terms.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, such provision shall be deemed severed and will not affect the validity and enforceability of the remaining provisions.

Third Party Rights

Nothing in these Terms confers any right on any person or party (other than the parties to these Terms) under the Contracts (Rights of Third Parties) Act 1999.

Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising between Florist Bloomsbury and our customers in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Additional Information

These Terms & Conditions apply to orders for online flower delivery placed by customers located in Bloomsbury and the surrounding areas. Should you have any questions about these Terms or require further clarification on the order process, payment, or delivery, please use the appropriate contact forms on our website.

Entire Agreement

These Terms, together with any other policies referred to herein, constitute the entire agreement between you and Florist Bloomsbury in relation to your use of our website and services, superseding all prior agreements or understandings.

Thank you for choosing Florist Bloomsbury for your online flower delivery needs.